What you get
What is included
33 documents. Each one is an editable Word file with a print ready PDF copy.
Front Desk and Client Communication System
| Code | Document |
|---|---|
| CC-01 | New Client Onboarding SOP |
| CC-02 | Medical Call Triage SOP |
| CC-03 | Client Check-In and Check-Out SOP |
| CC-04 | Estimates Consent and Authorization SOP |
| CC-05 | Surgical Consent Form SOP |
| CC-06 | Discharge Follow-Up and Post-Visit SOP |
| CC-07 | Preventive Care Reminder SOP |
| CC-08 | Complaint Resolution SOP |
| CC-09 | Difficult Client De-Escalation SOP |
| CC-10 | Euthanasia and End of Life SOP |
| Client Communication Collection Scripts | |
| New Client Welcome Packet Template |
Client Education Handouts
| Code | Document |
|---|---|
| Handout 01 | Post Surgical Care |
| Handout 02 | Post Dental Care |
| Handout 03 | New Puppy Guide |
| Handout 04 | New Kitten Guide |
| Handout 05 | Diabetic Pet Insulin Guide |
| Handout 06 | Feline Diabetes SGLT2 Guide |
| Handout 07 | CKD Home Management |
| Handout 08 | Wound Care at Home |
| Handout 09 | Kennel Cough |
| Handout 10 | Allergic Skin Disease |
| Handout 11 | Otitis Externa |
| Handout 12 | Hyperthyroid Cat Management |
| Handout 13 | Post-Parvo Discharge Instructions |
| Handout 14 | Seizure Disorder Home Management |
| Handout 15 | Osteoarthritis and Pain Management |
| Handout 16 | Regenerative Cell Therapy Preparation |
Quick Reference Cards
| Code | Document |
|---|---|
| QR-02 | Appointment Urgency Triage |
| QR-05 | Prescription Refill Eligibility |
| QR-30 | PRP Reception Scheduling Flags |
| QR-31 | Stem Cell Reception Scheduling Flags |
Training and Onboarding Systems
| Document |
|---|
| CSR 90Day Training System |
Inside the documents
A look inside
Preview images from this product. Select one to enlarge it.
How it reaches you
After you buy
You enter your clinic name at checkout, then land straight in Customer Access, where your documents are ready to open and download.
Licensed for single clinic use. Edit anything, put your clinic name and logo on it, print it, and hand it to your team. Not for resale or redistribution outside your practice.
Who writes these
Dr. Matt Culverwell, DVM
Founder
A practicing veterinarian with 15 years in clinical practice, plus direct ownership and management experience. Still on the floor, which is the point. Every document here came out of a real problem in a real clinic, usually one that had already gone wrong once.
Built from primary sources. DEA, OSHA, FDA, USDA APHIS, AAHA, and RECOVER guidance, plus state law where it differs.
Veterinary Front Desk System
33 documents, editable Word files with PDF copies, licensed for your clinic.
$169
Everything here is also in the Complete Library ($499), along with every other system. Also available on Etsy.
Documents are licensed for single clinic use. Not legal or veterinary advice. Verify all requirements against current federal, state, and local law, and confirm clinical content against current guidelines before use.